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Personal data privacy policy

This Privacy Policy describes how your personal information is collected, used and shared when visiting or shopping at

The personal information we collect

When you visit the website, we automatically collect certain information about your device, including information about your internet browser, IP address, time zone, email address and some cookies that are installed on your device.

Additionally, as you browse the site, we collect information about the individual pages or products you view, the sites or search terms that directed you to the site, and information about how you interact with the site. as Device Information)

We collect Device Information using the following technologies:

  • Cookies

Cookies policy 


Cookies are small text files that a website, when visited, places on your computer or mobile device through the internet browser (browser). Placing cookies will help the website to recognize your device on subsequent visits. Cookies collect generic information, namely how users arrive and use the websites or the area of the country/countries through which they access the website, pages viewed, for statistical purposes.

At any time, the user can, through their internet browser, decide to be notified about the receipt of cookies, as well as block their entry into their system. Refusal to use cookies on the website may result in the impossibility of accessing some of its areas or receiving personalized information.

Cookies are used to help determine the authenticity, usefulness, interest and number of uses of websites, allowing faster and more efficient browsing and eliminating the need to repeatedly enter the same information.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect information including your name, email, telephone number, billing address, shipping address, payment information (including credit card numbers). It is called "Order Information".

How we use your order information

Generally, we use the order information collected to fulfill any order placed through the website (including processing your payment information, handling shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

1. Communicate with you;

2. Analyze our orders for potential risks or fraud

3. When aligned with the preferences you shared with us, provide you with information or advertising related to our products or services;

We use the Device Information we collect to help us eliminate potential risk and fraud (especially, your IP address) and, more often, to improve and optimize our website.

Sharing your personal information

We use GoogleAnalytics to help us understand how our customers use Planalto Dourado. You can consult herewHow Google uses your Personal Informationl.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to subpoenas, search warrants or other legal requests regarding information we receive, or to otherwise protect our rights.

Customer rights

If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. If you wish to exercise this right, pleasecontact us.

Data retention

When you place an order through the website, we will maintain your Order Information in our records unless weask to delete the information.

Purpose of using information

We collect this information:

  1. To provide and operate the services;

  2. To provide our users with ongoing customer assistance and technical support;

  3. To be able to contact our visitors and users with general or personalized service-related notices and promotional messages;

  4. To collect email addresses for our marketing and email marketing campaigns;

  5. To create aggregated statistical data and other aggregated and/or inferred non-personal information, which may be used by us or our business partners to provide and improve our respective services;

  6. To comply with any applicable laws and regulations;

  7. To process the data provided through forms on the website and manage the reservations made by you and/or respond to the questions/requests made. 


Data Controller 

Planalto Dourado Exploração Agricola, LDA with headquarters at Largo dos Saraivas nº2, FREIXEDAS Pinhel, Guarda 6400-212 Portugal with RNET 11114


We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. The Personal Data Privacy Policy defined here may be changed periodically without the need for prior consent from the data subject. Any significant changes will be communicated with the same degree of publicity that presided over the release of its initial version.

If you have any further questions and/or require more information, do not hesitate tocontact us.

If you do not want it to be possible for us to collect your personal information, please contactcontact us.


Cancellation of reservations


You can cancel by sending an email to The amount paid will be refunded to the guest in case of cancellation up to 30 days before, after this date we do not refund money.

You can consult the following link for more information

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